No matter your business, it goes without saying that your users will expect an easy, fluid and prompt service when accessing your website. It also goes without saying that by paying for a website you expect it to be available and running smoothly 100% of the time. Unfortunately, this isn’t always the case and there can be a variety of causes.

When your site is monitored by KeepUsUp we will regularly give you information about your uptime. Here we’ll explain a bit about what that means and what can be done about a bad result.


Uptime is just a fancy way of talking about the availability of your website to people who want to use it. When you receive an uptime check on your site from KeepUsUp, you might get a result of 99% uptime and be told there is a problem. “But isn’t 99% good?” you’d be forgiven for thinking. However, if you’re not sure what you’re looking at this number can be deceptive.
For industry leading websites, anything less than 99.8% is not really acceptable. This can result in a website being unavailable for several hours each month. Seeing as your online business is wholly dependent on visitors, this is a real problem. When looking at uptime, 99.9% is ideal and very quickly becoming the industry standard.


Don’t panic! The good news is that we specialize in not only monitoring uptime, but improving it. If you’re worried about the result of your uptime checks, don’t hesitate to contact us or send us an email so one of our team can put your mind at rest.

KeepUsUp Support Team

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